Plastic Bag Printing Terms And Conditions



Plastic Bag Printing Terms And Conditions

Terms and Conditions

ORDER CANCELLATION: No order can be cancelled after plates has been made and material bought. the customer or client will be liable for all costs in full. By making payment the customer agree to our terms and conditions.

PHYSICAL FACTORY: Services are outsourced from different suppliers, no physical factory address shall be provided, only Collection location. Plastic Bag Printing is an ONLINE PCAKAGING PRINTING COMPANY.

DELIVERY: Delivery from the date of proof sign off is between 2 weeks to 6 weeks. No other communication or any verbal communication precedes this condition. The goods shall be delivered to buyer F.O.B. Seller or manufacturer’s dock. Seller shall not be liable for any delays or failure in delivery due to circumstances beyond its reasonable control. In the event this sale includes delivery in installments of or a series of sales, unless the purchase order states to the contrary, non-delivery or default by Seller as to any installments shall not relieve buyer from the obligation to accept and pay for subsequent or prior installment, even though such non-delivery or any default substantially impairs the value of the sale. Seller shall arrange all shipments so as to reserve a security interest in the goods by making the shipment bill of lading to the Seller’s or Seller’s nominee.

IDENTIFICATION: Identification of the goods shall occur when the Seller or manufacturer ships the goods, whether to the Buyer directly or to the Seller or to another third party.

TENDER AND PAYMENT: Seller shall tender delivery by notifying Buyer by invoice identifying the goods and Buyer’s purchase order upon identification as above provided. Upon breach of contract by the Buyer, as to an installment or the whole, or failure to make timely payment for any delivery of goods, Seller may treat such breach as severable or as a breach of the entire contract. Future deliveries may be suspended for failure to make timely payments for any goods of Seller, therefore, delivered to Buyer, and Seller may thereupon require without releasing Buyer of Buyer’s obligations to accept goods hereunder, as condition to future delivery, that Buyer pay cash on delivery of all future deliveries and treat failure to do so as a breach of the contract, terms of credit hereunder to the contrary notwithstanding.  

SECURITY INTEREST: Buyer acknowledges and agrees that Seller reserves a purchase money security interest in the goods for the full price and Buyer further grants to Seller a security interest in the goods pursuant to the provisions of the Johannesburg Commercial Code Articles 2 and 9, the provisions of which shall fully apply to the sale and Buyer authorizes seller to file a financing statement respecting the goods and to execute same on behalf of Buyer’s attorney-in-fact and Buyer agrees that Buyer will not assert against an assignee of Seller any claim or defense which Buyer may have against Seller, with respect to any assignee who takes Seller’s assignment for value, in good faith and without notice of a claim or defense, except as to a defense of a type which may be asserted against a holder in due course of a negotiable investment.  

RISK OF LOSS: Risk of loss shall pass to Buyer upon identification. Buyer shall pay all costs of insurance from the time risk of loss passes to Buyer. Buyer agrees to keep the goods insured against loss of payable to Seller as its interest shall appear.  

DELAY: Neither party shall be responsible for any losses resulting in the fulfillment’s of any of the terms of this sale is delayed or prevented by revolutions or other civil disorders, wars, acts or enemies, strikes, fires, floods, acts of God, or by any other cause not within the control of the party whose performance is interfered with, and which, by the exercise of reasonable diligence, such party is unable to prevent, whether of the class or causes enumerated or not.  

WARRANTIES: Seller warrants that excluding defects, malfunctions or other failure of goods caused by unreasonable use or damage to the goods while in the possession of Buyer, all goods are manufactured within catalog or purchase order specifications, subject to industry standard tolerances and are free from defects in materials and workmanship for a period of 30 days after date of delivery of good to Buyer or consignee. SELLER MAKES NO WARRANTY THAT THE GOODS ARE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. THE SOLE RESPONSIBILITY OF THE SELLER SHALL BE THAT THE GOODS WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF 30 DAYS. THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL WARRANTIES AND THE SOLE LIABILITY OF SELLER SHALL BE TO REPLACE ANY GOODS FOUND TO BE DEFECTIVE. Buyer affirms that it has not relied on Seller’s skill or judgment to select or furnish goods for any particular purpose. Physical properties are not warranted; exact matches of color and material or printing are not guaranteed. Seller shall not be liable for normal manufacturing defects within industry tolerances, nor for Buyer variations from specifications due to the nature of materials and/or colors employed in printing thereon. Failure of buyer to submit any claim hereunder within 30 days delivery of goods shall be an admission by Buyer and conclusive proof that such goods are in every respect as warranted and shall release Seller from all claims from damages or loss sustained by Buyer.  

REJECTION: Defect of part of the goods delivered shall not be grounds for rejection by Buyer of all the goods, nor all of the particular items which the defect is found as to some of those items, nor shall such defect be grounds for the cancellation by Buyer of the undelivered portion thereof. Failure to deliver any installments due to a defect in any delivery, quantitative or qualitative, constitutes severable breach only, and Buyer cannot treat the whole defective delivery as a substantial breach in accordance with the customs and usages obtaining in the industry. Buyer shall pay on the due date for all goods delivered regardless of any failure of any other installment or shipment.  

INSPECTION: Buyer shall have the right to inspect the goods at any time during normal business hours at Seller’s facilities. The failure to inspect shall not be deemed a waiver of any of Seller’s warranties.  

CLAIMS: Any claim for defective materials, for defective manufacture, for the shortage of for any other cause is waived by Buyer unless made within 30 days after delivery of the goods. Evident loss or damage to a shipment must be indicated by a notation made by the carrier’s agent on the delivery before the receipt is signed. The notation must clearly specify the extent of loss, shortage or damage. Concealed damage must be reported to the carrier within 10 days after delivery. The filing of claims with carriers for loss or damage in transportation must be executed within a reasonable time in accordance with the carrier’s requirements. If Buyer desires the assistance of seller filing such claims, it must report them to Seller within a reasonable time so as to enable Seller to comply with the common carrier’s requirements. Any action or arbitration under this control must be commenced within one year from the date of delivery of the goods.  

EXCLUSIVE REMEDY: In the event Seller breaches this contract Buyer’s exclusive remedy shall be to return goods or any part thereof which may be defective or non-conforming and receive, at the election of Seller either replacement of the goods or credit by Seller of all or, in the case of a partial breach, a pro rata share of the purchase price that has been paid by Buyer at the time of the breach. Replacement or Repayment of such purchase price or part thereof shall discharge Seller from all obligations under this contract.  

WAIVER OF CONSEQUENTIAL DAMAGES: Seller is not liable for consequential damages or loss of anticipatory profits in the event of commercial loss.  

APPLICABLE LAW: This sale shall be governed by Uniform Commercial Code and any other law enacted of the State of California.  

INTERPRETATION: This writing is intended by the parties as a final expression of their of their agreement and complete and exclusive statement of the terms thereof. The prior dealing between the parties and usage of trade shall be relevant or admissible to supplement explain any of the terms of this agreement. Acceptance of, or acquiescence in, a course of performance rendered under this sale shall be relevant and admissible to determine the meaning of the terms of this sale, provided the accepting of acquiescing party knowledge of the nature of the performance and an opportunity to make an objection. No representations, understanding, or agreements have been made and relied upon in the making of the terms of this sale. The terms of sale can be modified only in writing signed by the parties of their duly authorized agent.  

WAIVER: Except as here in above provided to the contrary, no term of this sale or breach thereof shall be deemed waived, except by written consent of the party whom the waiver is claimed, and any waiver of the breach of any term shall not be deemed to be a waiver of any preceding or succeeding breach of the same or any other term.  

ARBITRATION: Any dispute respecting any term of performance or payment under this sale shall be arbitrated in accordance with the commercial arbitration provisions of the American Arbitration at Los Angeles, California. Notwithstanding any provision of the aforesaid Rules or status to the contrary, the refusal or failure of any party to appear at or participate in any hearing or other portion of any arbitration proceeding pursuant to this paragraph shall not prevent any such hearing or proceeding going forward, and the arbitrator is empowered to make a decision or render an award, or both, which shall be binding on such party as fully as though such party had fully participated in such hearing or proceeding.  

ATTORNEYS’ FEES: The prevailing party, in any action and/or arbitration arising out of this state, shall be entitled, in addition to any other damages or relief afforded by the court, to reasonable attorneys’ fees and costs. 

LATE CHARGE: In the event the Buyer fails to pay any statement due to the Seller within 30 days of shipment, Seller shall be entitled to a late charge equal to 1.5 percent per month of the unpaid amount until such amount is paid. Plastic Bag Printing Johannesburg

ONLINE SUPPLIER: Plastic Bag Printing is a division of Boldmedia Branding a dully registered company under South African laws. Plastic Bag Printing only deals with only ordering and deliveries. Customers can have their order delivered or collect from our physical collection facilities around Gauteng.

ORDER LEAD TIME: All orders take between 2 to 6 weeks from the date of artwork approval and sign off. No other lead time precedes this lead time stipulated here in. 2 Days after making payment no orders can be cancelled for whatever reason. All costs shall be to the account of the customer. 

NO REFUNDS: We do not refund for any order correctly placed. We can change for another product, this applies to a written notice to change product 24 hours of placing the order.

Satisfaction Guarantee

We unconditionally guarantee all defective merchandise. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise, we do not refund. View our complete Return Policy.  The Plastic Bag Printing Johannesburg Security Pledge protects you while you shop at Plastic Bag Printing Johannesburg so that you never have to worry about credit card safety.  We guarantee that every transaction you make at Plastic Bag Printing will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Plastic Bag Printing .   Plastic Bag Printing s servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL’s browser so that only Plastic Bag Printing can read a buyer’s personal information. We also utilize a Cisco firewall to keep all sensitive information (such as credit card numbers) secure.  Shopping online at Plastic Bag Printing is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.  You will join millions of other customers who have safely shopped over the Internet. We’re certain after successfully shopping online at Plastic Bag Printing, you will be on your way to appreciating the power, convenience, and security of shopping from home.  

Over Runs and Under Runs Policy

Due to the nature of manufacturing plastic bags, the exact quantities ordered are seldom produced. For that reason, all order quantities shipped are subject to some variation from the quantity ordered. All overruns manufactured will be invoiced. Our acknowledgement of your order will include the overrun quantity. Your invoice will show the exact quantity shipped. If a refund for an underrun is due, a check will be included with the invoice.  Small quantities (4,999 pieces or less) ship exact. All other printed bags are subject to an over or under run of 10% to 25%. This range is based on the product and its different variance as noted. The policy of over- and under runs is a commercially acceptable practice and exists industry-wide. If the exact quantity is an absolute necessity please let us know. It is generally available for an additional fee, depending on factory and item. Our Customer Service Representatives will be able to assist you with the cost.   

Quantity tolerances Please note: Quantity tolerances vary depending on bag size and quantity ordered. Tolerances of up to +/- 20% on plain bags & up to +/- 30% on printed bags must be accepted, +/- ¼” tolerance on hole locations, +/- ½” tolerance on die cut handle location. Print location may vary.  

Size tolerances Size may vary within acceptable industry tolerances of +/- ¼” on length and width. Seal top bags: width is measured from between the zipper crimps; length is measured from bottom of bag to bottom of zipper unless otherwise specified.  

Thickness Tolerances Mil thickness may vary +/- 10%. High-Density T-shirt and merchandise bags, as well as some low-density bags less than .001 mil will include suffocation-warning print. 

 Color Tolerances Ink colors will be matched as closely as possible. The Opaque film may vary in color and opacity. If no film sample is supplied to Plastic Bag Printing to match, we will determine the color and opacity.  

Shipping Policy

Shipping Information

Plastic Bag Printing offers different shipping methods to accommodate your budget and event date. Our quotes show the most economical shipping method available for an order unless otherwise specified. Oversized, very large or heavy shipments will all be sent via LTL (Less than Truck Load) carrier.

Orders are shipped FOB from their point of manufacture. We are able to deliver to most locations in the South Africa. Carriers other than the SA Postal Service may have restrictions on delivery to PO boxes, APO, or FPO addresses. Some carriers offer Saturday deliveries. These deliveries may also incur additional charges. If you need your items delivered on a Saturday, please call us so we can check if it’s available in your area. Deliveries are not available on most U.S. Holidays.

Plastic Bag Printing ships from multiple facilities throughout the SA.

If you have ordered multiple items, they may ship from different facilities. As a result, they may arrive at different times and in separate shipments. When ordering multiple items you may specify different methods of shipping per item.

Own Shipping Account

If you would like us to ship your order and bill it to your account, we ask you to provide us with the carrier name and the account number on the quote page. Please note: when items are shipped via third-party billing, Plastic Bag Printing is not responsible for damage or loss incurred during shipment. All claims or charges must be filed by you with your freight carrier.

International Shipping

Shipments outside the continental US are also available. Please contact us to discuss the best shipping method for your order.

Split Shipments

We can ship your order to multiple locations. If you are having difficulty with the online order form, please note this in the special instructions field of your order or contact us at 073 625 5637 or click here to email us, and we will make all the arrangements.

Delivery Times

You need to consider the time it takes to produce your item and the shipping method you selected.

Production time + Shipping time = Delivery time

Example: You order an imprinted pen with a production time of “10 business days” and choose ground or regular delivery service. This level of shipment takes 5-7 business days to arrive within South Africa. In this example, you have the 10 production days plus the 5-7 days for shipment you have a total delivery time of 15-17 business days.

Production time is based on receiving your order with a valid method of payment and the correct design information. On orders where you have requested Samples and Pre-Production Proofs, production begins when we receive your approval and payment method has been cleared. All times are reflected in business days.

We will be happy to assist you at any time with any problems that you may encounter. Please contact us at 073 625 5637

Normal production is 14days -6 weeks business days after all approval, depending on the product.

Rush Production (Guaranteed On-Time Production):

Rush production is 14-21 business days after all approvals. All orders required for sure-dated events must be discussed with Plastic Bag Printing before a firm commitment is made, and must be indicated on the sales order. Air shipments may be required in order to meet sure-dated orders, at the expense of the customer or distributor. Non-sure-dated orders are approximate and all efforts will be made to maintain these dates. Orders requiring proof approval must respond within the time designated or the order may be delayed and incur additional charges. NOTE: We cannot be responsible for delays in shipments caused by weather, system failures, or other causes outside of our control.  

Return Policy

General Return Policies 1. We will exchange/credit a stock product, even if you make the error, but you will be responsible for all transportation charges. 

2. All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one. 

3. An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final. 

4. The returned package must be received within 15 business days of the RMA issuing date. 

5. When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for ensuring the returned item. 

6. All items must be returned in “as new” condition in the original packaging and have all accessories, blank warranty cards, and users’ manuals. 

7. Please note all return conditions listed below as applicable to your return. 8. As part of our Buy with Confidence Guarantee, we do not charge any restocking fees but some restrictions may apply for sealers and machines. 

9. Damaged merchandise must be reported within 5 business days, please be sure to report the damage immediately with the shipping carrier when the package is delivered so that we can process your claim. 

10. If your item is defective, it needs to be reported within 10 business days, and you must have the original box. 

11. Please be advised that if your order requires us to reship an item due to the original item arriving damaged, defective, shorted, or miss-shipped order, you will be temporarily charged for that item(s) and you will be credited when the original item(s) or claim is closed. To have a return processed for your order, call our toll free number at 073 625 5637 Monday – Friday 8 am – 4 pm  

Exceptions to our Return Policy Of course, if you custom prints your order or request a product that is made to your specific dimensions, these items cannot be returned for credit or exchange. Special order items and/or custom products are not returnable with Plastic Bag Printing. Due to certain manufacturer return policies, some electronics/machines will not be accepted for return due to customer cancel. This information will be provided to the customer once the return request has been made.  

How do I return a product? If a product does not meet your expectations, return it to us within 30 days of purchase and we will gladly exchange it or refund the full purchase price but you will be responsible for all transportation charges. Of course, if you custom prints your order or request a product that is made to your specific dimensions, these items cannot be returned for credit or exchange. If Plastic Bag Printing or the manufacturer is at fault, we will send you a UPS ARS label to return the product free of charge. You must call 877-992-2247 to get Return Merchandise Authorization (RMA) number. All shipments should be inspected upon receipt. Missing or damaged cartons must be noted on the incoming freight bill. We suggest you read the complete returns policy before you make your purchase, as well as thoroughly check the proof and your order on all Custom Orders.  

We will need the following information to process your return: 

1. Original order number # 2. The item being returned and quantity 3. Reason for return 4. Your name and daytime phone number 5. Your e-mail address 6. Please also advise us as to whether or not you would like your merchandise reshipped or credit for another product, posted to your account. 

How Do I Request a Product Return? 1. 

Call 073 625 5637 for an RMA. Please have your order number ready. 2. Write your RMA number legibly on the return label. 

3. Return the entire package to:Plastic Bag Printing

Attn: Returns Center (Order Number :_____)

Returns must be 100% intact, in the original packaging with the UPC or barcode clearly visible. Any components, manuals, registration card(s), software, cables and/or accessories must also be included. Unfortunately, if merchandise returned to our warehouse is in an unstockable condition, we will be unable to issue a full credit.  

Who pays for returning a damaged or defective item? If Plastic Bag Printing or the manufacturer is at fault, we will send you a return label to return the product free of charge. Simply place the label on the box and return it to any authorized UPS center or drop box. If the product is under warranty, call Plastic Bag Printing. Customer Service at 073 625 5637 for the return label and for help getting a replacement product.  

When Will I Receive My Credit? Credit will be issued within 3 business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to 5 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 5 business days from the time we receive your return.   When Will I Get My Replacement Product? When exchanging an item, you will be sent a replacement item and a new tracking number once Plastic Bag Printing receives, approves, and processes the returned item.  

What is the Return Policy for Custom Orders? Of course, if you custom print your order or request a product that is made to your specific dimensions, these items cannot be returned for credit or exchange.   

How do I return Items Shipped to APO / FPO addresses? Plastic Bag Printing will honor return requests for orders shipped to APO / FPO addresses. A Return Merchandise Authorization (RMA) number must be issued for the order. Unfortunately, Plastic Bag Printing is unable to have a call tag issued for orders shipped to APO / FPO addresses. Therefore, returned merchandise will be at the customer’s expense.  

What is Plastic Bag Printing‘s Money Back Guarantee? Plastic Bag Printing will offer a 30-day money back guarantee for non-printed merchandise. However, if the incorrect item was ordered or customer has changed their mind regarding an order, a restocking fee and shipping charges will apply. All packages should be inspected upon delivery. Defective items need to be reported within 10 business days and must have the original box. Shortages or wrong item delivered must be reported within 5 business days after delivery. Restocking fees are determined based upon the condition of returned merchandise, the original freight, and the cost of item pickup. Special order items and/or custom products are not returnable.  

What is Plastic Bag Printing‘s Exchange Policy? Plastic Bag Printing will gladly offer an exchange for any items received damaged or defective provided the damaged items are reported within 5 business of the order delivery and the defective items are reported within 10 business days of the order delivery. Due to Plastic Bag Printing policy, any claims made after 30 days of receipt of order cannot be honored by. Special order items and/or custom products are not returnable.


We are proud to be recognised as one of the leading names in the industry, with our team working tirelessly to deliver unbeatable service and functional, high-quality products to our customers. An easy and attractive way to promote you upcoming event or band, or to highlight a corporate function, our custom plastic bags are designed to be as durable as they are stylish. To Know more about our extensive plastic bag range or call 073 625 5637  to speak with a member of our experienced team.


CALL: 073 625 5637

073 625 5637

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