Plastic Bag Printing Refund Policy

RETAIL BAGS & PACKAGING SUPPLIES

RETAIL BAGS & PACKAGING SUPPLIES

Plastic Bag Printing Refund Policy

This Policy forms part of the Plastic Bag Printing Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;
  • clearly mark your order reference number on the outside of the parcel; and
  • include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products
You can return an unwanted product to us, provided:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is not missing any accessories or parts;
  • you log a return with us within 7 days of delivery to you or collection by you of the unwanted product.
  • if unopened goods are returned within 7 days, you will receive a refund excluding transport costs. Please note that if goods are opened and still in working order you will be charged a handling fee of 10%.

We are entitled to inspect the product to validate your return. Please refer to our FAQs for some advice on making sure that your product is returnable under this section.


Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 2 days of such delivery / collection by emailing us.


We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.


The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
The following will NOT be regarded as defects and will not entitle you to a return under this section:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality.


You can do so by emailing us, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

4: Vouchers & Coupons
There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).


Where you have used a Fixed Coupon to pay for an order, and you or Plastic Bag Printing later cancels your order (or part thereof) prior to maufacturing of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. Plastic Bag Printing may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).


Where you have used a Percentage Coupon to pay for an order, and you or Plastic Bag Printing later cancels your order (or part thereof) prior to production of the relevant product(s), or you log a return of one or more products for a credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. Plastic Bag Printing may in its sole discretion impose restrictions on the use of the replacement Percentage Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).


Wherever you have used a Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Voucher, but we will credit your account.

6: Charges
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.


If you return a product that does not comply with this Policy, you may be liable to reimburse Plastic Bag Printing for the cost of collecting the product from you and the cost of having the product returned to you.
Under no circumstances will donations be refunded.

Can I cancel my order?

You are entitled to cancel your order prior to the point at which it is sent for production.

How do I cancel my order?

Send an email to info@plasticbagprinting.co.za to cancel an item or a complete order. If the order has not yet been sent to production, it can simply be canceled, but if production process is underway, no cancellation will be possible. Cancellation is only possible within 24 hours of the placing the order. Urgent orders cannot be cancelled.

Plastic Bag Printing has a range of plastic products to suit all types of business requirements and needs. Our main plastic products are as follows: Shopping Bags, Garbage Bags, Garbage Bag On Roll, Biodegradable Garbage Bags, Laundry Bags, Pillow Bags, Tissue Box Bags, Rice Bags, Ice Bags, Cooking Oil Bags, Bakery Bread Bags, Side-Sealed Bags, Heavy Duty Bags, Industrial Bags, Agriculture Bags, LDPE Builder Rolls and other custom-made based on sample and specification.

PREMIUM QUALITY CUSTOM PLASTIC BAGS

We are proud to be recognised as one of the leading names in the industry, with our team working tirelessly to deliver unbeatable service and functional, high-quality products to our customers. An easy and attractive way to promote you upcoming event or band, or to highlight a corporate function, our custom plastic bags are designed to be as durable as they are stylish. To Know more about our extensive plastic bag range or call 073 625 5637  to speak with a member of our experienced team.

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plastic bag printing 27 - Refund Policy

10 000 MINIMUM ORDERS

CALL: 073 625 5637

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info@plasticbagprinting.co.za

073 625 5637

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