Plastic Bag Printing SA

These Terms and Conditions govern all quotations, invoices, orders, artwork submissions, approvals, production bookings, manufacture, collection and delivery of custom plastic bag printing services supplied by Plastic Bag Printing SA. By requesting a quotation, accepting a quotation, making payment, submitting artwork, approving a proof, or instructing us to proceed with production, the Customer agrees to be bound by the following Terms and Conditions.

1. DEFINITIONS AND INTERPRETATION

1. “Company” refers to Plastic Bag Printing SA, including its directors, employees, suppliers, contractors, agents and authorised representatives.
2. “Customer” refers to the person, business, company, organisation or representative placing the order or acting on behalf of the party for whom the goods are being produced.
3. “Goods” refers to all custom printed plastic bags, packaging bags, carrier bags, shopping bags, vest bags, die-cut bags, courier bags, refuse bags, food bags, promotional bags and any other related plastic bag products supplied by the Company.
4. “Order” refers to any confirmed request for goods or services, whether confirmed by quotation acceptance, invoice payment, written approval, proof approval, email instruction, WhatsApp instruction, or any other instruction to proceed.
5. “Production” refers to all steps involved in preparing, booking, manufacturing, printing, finishing, packing or supplying the ordered goods.
6. “Artwork” refers to any logo, design, layout, image, text, slogan, brand element or file supplied by the Customer for printing.

2. ACCEPTANCE OF TERMS

1. These Terms and Conditions form part of every quotation, invoice, order confirmation, production instruction and supply agreement entered into between the Company and the Customer.
2. By making payment, approving a proof, submitting artwork, or giving any instruction to proceed, the Customer confirms that they have read, understood and accepted these Terms and Conditions in full.
3. These Terms and Conditions take precedence over all verbal communication, verbal representations, verbal promises, telephone conversations, WhatsApp discussions, informal messages, or any communication not confirmed in writing by authorised management of the Company.
4. No employee, salesperson, designer, consultant, agent or representative of the Company has authority to amend, waive or override these Terms and Conditions unless such amendment is recorded in writing and expressly approved by authorised management.
5. In the event of any conflict between these Terms and any verbal discussion, informal message, sales discussion or prior communication, these written Terms and Conditions shall prevail.

3. CUSTOM-MADE GOODS

1. The Customer acknowledges that plastic bag printing is a custom manufacturing process and that all goods are produced according to the Customer’s chosen specifications, including artwork, bag size, bag type, bag colour, material, thickness, quantity, print colour and print position.
2. Custom printed plastic bags are not standard shelf goods and are manufactured specifically for the Customer.
3. Due to the custom nature of the goods, the Customer shall not be entitled to cancel, reject or return the order merely because they have changed their mind, no longer require the goods, ordered incorrectly, supplied incorrect artwork, or failed to plan properly.
4. The Company reserves the right to refuse any order that is unsuitable for production, unlawful, offensive, defamatory, misleading, harmful to the Company’s reputation, or otherwise unacceptable at the Company’s discretion.

4. PAYMENT AND ORDER CONFIRMATION

1. Full payment is required before any order is processed, booked, prepared or placed into production, unless otherwise agreed in writing by the Company.
2. An order shall only be regarded as confirmed once payment has been received or verified, all required specifications have been supplied, and all necessary artwork or proof approvals have been completed.
3. Proof of payment alone shall not oblige the Company to commence production unless payment has cleared or has been accepted as valid by the Company.
4. The Customer is responsible for ensuring that all payment references, company details, quotation numbers and invoice details are correct.
5. Any delay caused by incorrect payment references, incomplete payment, incorrect billing information or missing proof of payment shall be the responsibility of the Customer.

5. NO REFUNDS AND BOOKED PRODUCTION TIME

1. No refunds shall be granted once production time has been booked, materials have been ordered, artwork has been prepared, screens, plates, setup or print processes have commenced, or the order has been allocated into the production schedule.
2. The Customer acknowledges that once production capacity, labour, materials, supplier time, factory time or machine time has been reserved for an order, the Company incurs costs and loses the opportunity to allocate that production time to other customers.
3. Cancellation after confirmation may result in the Customer forfeiting all or part of the amount paid, depending on the stage reached in the production process.
4. Any refund, credit, reprint, correction or remedy shall be at the sole discretion of the Company and shall only apply where the Company confirms a valid production fault.
5. No cash refunds shall be issued for custom plastic bag printing orders.

6. LEAD TIMES AND PRODUCTION PERIOD

1. The minimum lead time for plastic bag printing is 14 to 28 working days, calculated from the date on which full payment, final artwork, full specifications and proof approval have all been received.
2. Lead times are estimates only and shall not be interpreted as guaranteed completion dates.
3. The Company shall not be liable for delays caused by material shortages, supplier delays, machine breakdowns, production backlogs, courier delays, load shedding, power interruptions, transport delays, industrial action, public holidays, weather conditions, or events beyond the Company’s reasonable control.
4. Any urgent deadline must be disclosed by the Customer before payment and before order confirmation.
5. The Company reserves the right to accept or reject urgent orders depending on available production capacity.
6. Urgent orders, where accepted, may attract additional charges and shall still remain subject to production risks, supplier availability and practical manufacturing limitations.

7. CUSTOMER SPECIFICATIONS

1. The Customer is responsible for supplying complete, accurate and clear order specifications, including bag size, bag type, material, thickness, colour, quantity, print colours, print position, delivery requirements and any special instructions.
2. The Company shall not be responsible for errors, delays or incorrect production arising from incomplete, unclear, contradictory or incorrect instructions supplied by the Customer.
3. Any changes to specifications after quotation may result in revised pricing, revised lead times and additional production charges.
4. Production shall not commence until all required information has been supplied to the satisfaction of the Company.

8. ARTWORK REQUIREMENTS

1. The Customer is responsible for supplying print-ready artwork in suitable production format.
2. Preferred artwork formats include vector PDF, AI, EPS, CDR or any other approved high-resolution production-ready file.
3. Low-resolution images, screenshots, WhatsApp images, Word documents, PowerPoint files, Canva previews, JPEG mockups, AI-generated images or non-editable artwork may be unsuitable for production.
4. Where artwork requires redrawing, cleaning, vectorising, formatting, layout preparation, colour separation, file conversion or correction, additional artwork charges shall apply.
5. Artwork preparation charges are separate from production charges unless expressly included in the quotation.
6. The Company shall not be responsible for poor print results caused by poor quality, incorrect, low-resolution or unsuitable artwork supplied by the Customer.

9. PROOFS AND APPROVALS

1. Where a proof, layout or mockup is supplied, it is the Customer’s responsibility to check all details carefully before approving production.
2. The Customer must verify spelling, grammar, contact numbers, addresses, website details, social media handles, colours, logo placement, bag size, print position and all design elements before approval.
3. Once a proof has been approved, the Customer accepts full responsibility for all contents of the approved proof.
4. The Company shall not be liable for errors that were present in the approved proof.
5. Changes requested after proof approval are not guaranteed and may attract additional charges, including setup charges, artwork charges, material charges and production restart charges.

10. COLOUR, PRINT AND PRODUCTION VARIATIONS

1. The Customer acknowledges that printing on plastic is subject to normal manufacturing and printing tolerances.
2. Colours may vary from digital screens, electronic proofs, printed samples, previous batches or customer expectations.
3. Exact colour matching is not guaranteed unless a formal Pantone matching process is agreed to in writing before production.
4. Minor colour movement, ink variation, registration movement, print position movement, opacity differences and minor finish variations shall not constitute a defect.
5. Plastic material, thickness, texture, finish, colour shade and feel may vary slightly from batch to batch due to supplier stock and manufacturing conditions.
6. Bag dimensions may vary slightly due to cutting, sealing, folding, handling and manufacturing tolerances.

11. QUANTITY VARIATIONS

1. The Customer accepts that the final delivered quantity may be slightly less or slightly more than the quantity ordered due to normal plastic bag manufacturing, printing, quality control and packing tolerances.
2. Such overrun or underrun shall be deemed normal in plastic bag production and shall not automatically entitle the Customer to cancel the order, reject the goods, demand a refund, or claim damages.
3. The Customer is advised to order sufficient quantity to allow for production tolerance, wastage, handling, distribution and future requirements.
4. Any major shortage beyond normal production tolerance must be reported in writing within 24 hours of collection or delivery.

12. PRICING AND QUOTATIONS

1. Quotations are valid only for the period stated on the quotation.
2. Prices may change due to supplier increases, material cost changes, fuel increases, currency fluctuations, stock availability or changes in customer specifications.
3. Any quotation issued based on incomplete or incorrect information may be revised once accurate specifications are provided.
4. Larger order quantities may offer better unit pricing, while smaller quantities may attract higher unit costs due to setup and production requirements.

13. DELIVERY, COLLECTION AND RISK

1. Delivery is not included unless expressly stated on the quotation or invoice.
2. Courier, transport and delivery times are separate from production lead times.
3. Once goods are handed to a courier, transport provider, customer representative or collecting party, risk in the goods shall pass to the Customer.
4. The Company shall not be liable for courier delays, incorrect delivery addresses supplied by the Customer, third-party handling damage, or delays outside the Company’s control.
5. The Customer must inspect all goods immediately upon collection or delivery and report any complaint in writing within 24 hours.

14. CLAIMS, RETURNS AND REMEDIES

1. No claim shall be accepted after goods have been used, distributed, sold, packed with products, branded further, altered, damaged, repacked, or handed to third parties.
2. Used goods must be returned for inspection where a production fault is alleged; failure to return the goods may result in the claim being rejected.
3. If the Company confirms a valid production fault, the Company may, at its discretion, offer correction, replacement, reprint, credit or another reasonable remedy.
4. The Customer shall not be entitled to decide the remedy without written agreement from the Company.
5. The Company’s total liability shall be limited to the amount paid by the Customer for the specific order giving rise to the claim.

15. LIMITATION OF LIABILITY

1. The Company shall not be liable for loss of profit, loss of income, loss of sales, loss of customers, missed promotions, missed events, reputational harm, business interruption, penalties, consequential damages, indirect losses or any third-party claims arising from delay, defect, shortage, artwork error or production issue.
2. The Customer acknowledges that plastic bag printing must be ordered in good time and that the Company is not responsible for losses arising from the Customer’s poor planning, late ordering, late approval or urgent deadlines.
3. The Company shall not be liable for any delay or non-performance caused by events beyond its reasonable control.

16. INTELLECTUAL PROPERTY AND LEGAL RIGHTS

1. The Customer warrants that they have the lawful right, authority and permission to use all logos, trademarks, images, slogans, designs, artwork, brand names and intellectual property supplied to the Company.
2. The Customer indemnifies the Company against any claim, demand, loss, damage or legal action arising from copyright infringement, trademark infringement, unlawful artwork, unauthorised brand use or ownership disputes.
3. The Company shall not be required to verify ownership of any artwork or brand elements supplied by the Customer.

17. GENERAL PROVISIONS

1. The Company may use photographs or samples of completed work for portfolio, marketing or demonstration purposes unless the Customer requests confidentiality in writing before production.
2. Any special requirement, deadline, colour requirement, packaging instruction or delivery condition must be confirmed in writing before production is confirmed.
3. Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its rights.
4. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply.
5. These Terms and Conditions constitute the full understanding between the Company and the Customer regarding plastic bag printing orders, unless expressly amended in writing by authorised management.
6. The Customer confirms that no reliance has been placed on any verbal promise, informal statement, representation or assurance not recorded in these written Terms or in an authorised written agreement.
7. These Terms shall apply to all current and future plastic bag printing orders unless replaced or amended by updated written terms issued by the Company.
8. The headings in this document are for convenience only and shall not affect interpretation.
9. By placing an order, making payment, approving artwork, or instructing production, the Customer agrees to be legally bound by these Terms and Conditions.

IMPORTANT NOTICE

Plastic bag printing is a custom manufacturing service that requires proper planning, production booking, artwork preparation, material allocation and factory scheduling. Customers are strongly advised to place orders well in advance and to provide correct artwork and full specifications from the beginning. Once production time has been booked or the order has entered the production process, no refunds shall be issued, as costs, materials, labour and machine time will already have been allocated to the Customer’s order.